Авиагрузоперевозки в Африке

Airport Check-In

When can I check-in for my flight?
Check-in generally begins 4 hour(s) prior to departure at the Ghana International Airlines ticket counters. Customers wanting to check in baggage are required to do so at the Ghana International Airlines ticket counter at least an hour and thirty minutes before departure.

Do I need to check-in at the airport?
Yes you must check-in at the airport to receive your boarding pass for your flight. You will be required to present your passport and valid visa at the Ghana International Airlines check in counter.

What happens if I cannot make my flight?
If you cannot make your flight, please call the Ghana International Airlines Reservation Center at +233 21 213 555 in Accra or + 44 871 990 3555 in the United Kingdom at least 24 hours before departure to make a change to your reservation. The fare class and type of ticket you originally purchased for travel will determine your ability to make changes to your reservation.

On many tickets the failure to provide advance notice of cancellation will result in the forfeit of your reservation and its value.

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Airport Information 

Where can I find information on where Ghana International Airlines is located at my departing airport?
In London check in is at the South Terminal in Zone J.
In Accra check in is at the Main Terminal counters 1 to 6.

Please visit our Airport Info section for airport maps and detailed information on where we are located at all of the airports we service.

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Baggage

How many bags am I allowed to check when traveling internationally?
Each Business Class customer is allowed to check-in two (2) pieces of luggage, each of which should not exceed (32) kilos (64 kilos total). In addition to the checked luggage each business class customer is allowed one carry-on not exceeding (12) kilos.

Each Economy Class customer is allowed to check-in two (2) pieces of luggage each of which should not exceed (23) kilos (46 kilos total). In addition each Economy Class customer is allowed one carry on not to exceeding (8) Kilos.

Travelers carrying infants are allowed to check one stroller/carriage in the cargo hold along with a small infant care bag that contains items necessary for taking care of the infant during the flight.

There is a $15 USD or 8 GBP fee charged for each additional Kilo of luggage carried.
Please visit our Travel Policies section for detailed information on our baggage policy.

How many bags am I allowed to carry-on?

Each ticketed customer is allowed one (1) carry-on. Each Business class customer’s carry-on is limited to (12) Kilos, while each Economy class customer is allowed one carry- on not exceeding (8) Kilos.

Please visit our Travel Policies section for detailed information on our baggage policy.

What is Ghana International Airlines’ liability when transporting baggage?

For the loss of, damage to, or delay in delivery of baggage, liability is limited and is subject to proof of claim. Ghana International Airlines is not responsible for certain items in checked or unchecked baggage including, but not limited to, money, jewelry, medication, electronic or photographic equipment and similar valuables. Ghana International Airlines does not assume liability for normal wear and tear.

Please refer to the Travel Policies for complete information on Ghana International Airlines limit of liability for transporting baggage for domestic and international travel.

How do I report a baggage claim? 
Notice of missing baggage, damage, or pilferage of checked baggage must be given to Ghana International Airlines at the airport within 4 hours of the arrival of your flight.

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Boarding Passes

Читайте также:  Ghana International Airlines Business Class Menu

Boarding passes can only be obtained at the Ghana International Airlines ticket counter on the day of departure.

Can I print my boarding passes online before I go to the airport?
No, currently Ghana International Airlines does not offer the option to customers of printing your boarding pass online before your flight.

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Careers

How can I learn more about career opportunities at Ghana International Airlines?
Please visit our Careers section of our website for a list of all open positions. Click on the position you are interested in for the position overview and required qualifications.

Can I submit my resume even if there are no open positions?
We only accept resumes for open positions listed in our Careers section. Please check back frequently as we are always looking forward to grow and add new talented individuals to our GIA family.

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Cash/Cheques

Can I pay for my reservation with cash or cheques?

Ghana International Airlines accepts cash for payment at all Ghana International Airlines ticket counter locations. Ghana International Airlines does NOT accept cheques as a form of payment.

How and where do I pay for my ticket?
Ghana International Airlines accepts cash for payment at all Ghana International Airlines ticket counter locations or in its city ticket office locations. If you are not close to a Ghana International Airlines office you may purchase your ticket through your local travel agency.

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Children

Any question we need to answer on traveling with children?

Ghana International Airlines

Note: Customers traveling with Infants that require the use of a stroller or carriage will not be considered as part of the customer’s free baggage allowance.

Please visit our Travel Policies section for detailed information on our baggage policy.

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Credit Cards

Does Ghana International Airlines accept any form of credit card payment?

MasterCard, Visa and debit cards are accepted for payment at London Gatwick airport. Online payment via credit card is not available at this time.

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Fares

Why is my fare no longer available?
All fares are quoted as “currently” available and are only guaranteed once purchased. Additionally, with certain discount fares, seating may be limited and other restrictions may apply. All fares are subject to change until purchased. Fares are subject to change without notice.

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In-flight Services

What type of in-flight service does Ghana International Airlines offer?

Business Class Services
Business class includes a wide comfortable seat in a seperate cabin with extra leg room, excellent in flight service, a selection of sumptuous meals and snacks with complimentary wines and premium liquors, 64 kilograms of checked baggage, 12 kilograms of hand baggage, special priority check in counters, and in select airports arrival and departure private lounge services including snacks, drinks, and showers.

Main Cabin Services
Main Cabin services include a comfortable seat with generous seat pitch, a choice of meal selections, complimentary beverages (inc. alcohol), 46 kilograms or checked baggage, 8 kilograms of hand baggage, and excellent in flight services.

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International Travel

Международные авиаперевозки грузов

What documentation is required when I travel internationally?
All customers traveling internationally are required to present proof of identity such as a valid government-issued photo ID and proof of citizenship such as a passport or other documentation in place of a passport at the Ghana International Airlines ticket counter.

Many passengers require visas when traveling. It is the passengers responsibility to ensure they comply with all current documentation requirements.

Please visit our Travel Policies section for detailed information on our international travel policy.

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Refunds

Читайте также:  Career Postings

How do I obtain a refund?
Refunds are available when canceling refundable reservations. The refund will be processed back to the original form of payment. Please contact the Ghana International Airlines Reservation Center at +233 21 213 555 or  + 44 871 990 3555 to obtain your refund.

If your ticket was generated by a travel agent, you must return your ticket coupon to the travel agency for the refund to be processed.

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Reservations

How many passengers can be booked on a reservation?
You may book up to nine (9) passengers on a reservation.

If I want to book more than nine passengers, what do I do?
If you would like to book travel for 10 or more passengers traveling together as a group, please contact the Ghana International Airlines Group Reservations Department for assistance at +233 21 213 555 or  + 44 871 990 3555.

Can I book a reservation online for same day travel?
Yes, you can.

How do I correct a misspelled name on my reservation?
Please call the Ghana International Airlines Reservation Center at +233 21 213 555 or
+ 44 871 990 3555.


Can I change the return portion of my itinerary if I’ve already flown my outbound?

Yes, you may change the return portion of your itinerary online up to 24 hour(s) prior to the flight’s scheduled departure by following the steps below:

How much is it if I change my reservation?

A penalty of US $100, as well as any difference in fare amount.
Please call the Ghana International Airlines Reservation Center at +233 21 213 555 or
+ 44 871 990 3555.

One of the passengers on my reservation cannot travel with me.
Please call the Ghana International Airlines Reservation Center at +233 21 213 555 or
+ 44 871 990 3555.


How can I remove a passenger from my reservation?

Please call the Ghana International Airlines Reservation Center at +233 21 213 555 or
+ 44 871 990 3555.


How do I cancel my reservation? 

Please call the Ghana International Airlines Reservation Center at +233 21 213 555 or
+ 44 871 990 3555.

Can I cancel the return portion of my itinerary online if I have already flown the outbound?
Yes, if you have a refundable reservation.
No, if you have a non-refundable reservation.

What happens when I cancel a non-refundable reservation online?
Travel vouchers will be issued for each passenger on your canceled reservation. Travel vouchers can be redeemed on future travel that is booked and completed one (1) year from the date the original reservation was booked. Please note that travel vouchers cannot be redeemed for cash and cannot be used to pay for service fees or fare difference.

What happens if I do not cancel my reservation by calling the Ghana International Airlines Reservations Center?
If you do not cancel ahead of time, do not show up for your flight, or do not board the aircraft for any reason, your reservation will be automatically canceled, all remaining flights on your itinerary will be automatically canceled and you will forfeit the value of your reservation.

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Schedule Changes

If my reservation was involved in a schedule change how will I be contacted and re-accommodated?
We would contact you by your phone number you furnished us.

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Seat Assignments
Yes, a seat can be assigned at reservation.

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Special Service Requests

Can a customer request any special service requests through fly-ghana.com?
No at this time, no special requests can be requested on fly-ghana.com. All special requests must be arranged by calling the Ghana International Reservations Center at +233 21 213 555 or  + 44 871 990 3555.

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Business Class Offering Details

Читайте также:  Customer Care

What is the difference between GIA Business Class Offering and Standard Economy Class service?

Seat pitch
Inflight service
Separate Check-in
Private Airport Lounges for arrival and departure at select airports
Generous baggage allowance

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Fly-ghana.com Security

How can I tell whether my browser has adequate security for exchanging private information via the Web?
Your browser should support 128-bit encryption. For the two most common browsers, follow these instructions to find out your browser’s level of encryption:

Internet Explorer: At the top of the browser window, select Help > About Internet Explorer. Check whether your browser supports 128-bit encryption.

Netscape Navigator: At the top of the browser window, select Help > About Communicator. Check whether your browser supports 128-bit encryption.

If you do not have the latest version of Internet Explorer or Netscape, the process might be slightly different but will be similar to the above.

How can I obtain a browser with 128-bit encryption technology?
Contact the company that provides you with Internet access (e.g., your local Internet service provider, America Online, Microsoft) or visit the Web site of the company that makes your browser (e.g., Microsoft for the Internet Explorer browser, Netscape for the Netscape Navigator browser, etc.). Upgrades are usually available for download, free of charge.

Is it safe for me to send my credit card and personal information over the Web?

Ghana International Airlines takes every practical precaution to protect your confidential information. When you book your reservation on fly-ghana.com, we require you to use a Web browser that has security technology, also known as encryption technology, to ensure that your credit card and personal information are safely transmitted via the Internet.

How can I tell if my connection to fly-ghana.com is secure?
You will see on certain pages a security icon or symbol (for example, a padlock) in the lower right-hand side of your screen. This symbol generally appears on pages from which we collect sensitive information. If the symbol is there, it means that data you submit on that page is encrypted. Encrypting data helps us to stop unauthorized third-parties from accessing your data while it is being transferred to Ghana International Airlines.

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Travel Vouchers

How do I redeem my travel voucher?
If you want to redeem a travel voucher, please call the Ghana International Airlines Reservation Center at +233 21 213 555 or + 44 871 990 3555 and an agent will be happy to assist you.

Please note that travel vouchers cannot be redeemed for cash and cannot be used to pay for service fees or fare difference.

When does my travel voucher expire?
If your travel voucher was created based on an existing reservation (a cancellation, difference in air fare), travel must be booked and completed using that travel voucher within one (1) year from the booking date of the original reservation.

If your travel voucher was created as goodwill for future travel or was a promotional give away, travel must be booked and completed within one (1) year from the date the travel voucher was issued.

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Unaccompanied Minors

Can I book a reservation online for my child that is traveling alone?
You may reserve your reservation online and place a 24 hour hold on it, but you will need to make payment for your reservations at any of Ghana International Airlines’ ticket offices.

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